Frequently Asked Questions
How long does shipping take?
Delivery usually takes 8–15 working days, depending on the product and delivery address. You will receive tracking once your package has been shipped.
💬 Need faster answers? Our chatbot knows your order status – just click the chat icon in the bottom right corner!
What payment methods are available?
You can pay via PayPal or bank transfer. Your order will be processed immediately after payment is received.
Can I cancel my order?
As long as the order has not been shipped yet, you can cancel it. Just send us an email at info@campglut.com.
Is there a right of withdrawal?
Yes, you have a 14-day right of withdrawal. The exact conditions can be found in our cancellation policy.
How much are the shipping costs?
Shipping costs are calculated live during checkout – depending on the products and delivery address, you will see the exact price immediately. Typically between €4.90 and €15 within the EU.
What if a product is defective?
We stand by the quality of our products. If something is wrong, just contact us. We will find a solution.
I have a question that is not listed here – what now?
🤖 No problem! Our chatbot is available 24/7 – just click the chat icon in the bottom right corner. Or send us an email at info@campglut.com.